Mon: Dec 15, 2014

Huge kudos to Princeton Tec as a customer-focused company. A couple years ago I picked up a "Fuel headlamp" but it ended up just sitting in the closet since I had so many other headlamps already (apparently I was into collecting them). Not too long ago I decided to pull it out and start using it since my existing Fuel had lost one LED (the whole headlamp still works, it's just using 2 LEDs instead of 3, which cut down on the brightness.)

When I removed the new one from it's packaging and tried to open the battery door to put batteries in the retaining tab on the battery door snapped off. I was able to transfer the door from the existing headlamp to the new one but it was still a bummer so I emailed Princeton Tec's support and explained my situation. Keep in mind this particular headlamp had sat in my closet for at least 2 years and I had no receipt for it. Customer support was fantastic, they asked for my home address and less than a week later I received a package that included two new battery doors (and the metal pins that function as the hinge). This was no charge to me and they never asked for anything more than my address. I love companies that actual practice customer support, you can bet my next headlamp purchase will be from Princeton Tec.


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